Senior UX Researcher

About this job

<p><strong>About us</strong></p> <p><a href="https://moniepoint.com/careers" target="_blank">Moniepoint </a>is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.<br>Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed.

Key details

• Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. </p> <p><em>Curious about what makes Moniepoint an incredible place to work? <a href="https://moniepoint.com/blog">Check out posts on how we cultivate a culture of innovation, teamwork, and growth.</a></em></p> <p><strong>About the role</strong></p> <p>As a Senior UX researcher, you’ll be the voice of our users.
• You’ll play a critical role in shaping our product strategy by uncovering deep insights into the needs, behaviours, and aspirations of our users—especially within Nigeria.</p> <p>We’re on a mission to create financial happiness for every African, and your research will directly influence how we design products that are accessible, intuitive, and impactful.
• You’ll collaborate closely with our creators to ensure our solutions are grounded in real-world market realities.</p> <p><strong>Key responsibilities</strong></p> <ul> <li> <p>Lead and execute end-to-end qualitative and quantitative research across the product lifecycle—from discovery to delivery.</p> </li> <li> <p>Use a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, and diary studies, with a focus on the Nigerian context.</p> </li> <li> <p>Synthesise complex data into actionable insights and frameworks (personas, journey maps, mental models) that drive empathy across the team.</p> </li> <li> <p>Stay ahead of fintech and consumer trends in Nigeria and comparable markets through continuous landscape analysis.</p> </li> <li> <p>Partner with product managers, designers, and engineers to translate business challenges into research questions.</p> </li> <li> <p>Act as the subject matter expert on Nigerian user needs, guiding our local expansion and regional growth across Africa.</p> </li> <li> <p>Structure and scale our research operations, including participant management and maintaining organised research repositories.</p> </li> <li> <p>Present findings clearly to stakeholders at all levels to drive action and product improvements.</p> </li> </ul> <p><strong>Qualifications</strong></p> <ul> <li> <p>6+ years of experience in UX research or product research, ideally with digital B2C products.</p> </li> <li> <p>Deep experience researchng African markets, specifically Nigeria.</p> </li> <li> <p>Advanced expertise in qualitative and quantitative methodologies (co-creation, usability testing, literature reviews, etc.).</p> </li> <li> <p>Hands-on experience with tools like UserTesting, Maze, Typeform, or similar platforms.</p> </li> <li> <p>Proven track record of translating insights into tangible frameworks that guide business decisions.</p> </li> </ul> <h3>Preferred qualifications</h3> <ul> <li> <p>Experience building or engaging with active user communities in Nigeria.</p> </li> <li> <p>Background in fintech or banking environments.</p> </li> <li> <p>Experience scaling research practices in a fast-growth startup or scale-up.</p> </li> </ul> <h3>About you</h3> <ul> <li> <p> You're driven by mastery and want to make the world a better place through your work.</p> </li> <li> <p>You love finding innovative ways to solve user problems.</p> </li> <li> <p>You speak the language of our users.
• You don't try to sound impressive with technical jargon; you stay relatable and friendly.</p> </li> <li> <p>You don't guess—you use data.
• You prefer not to speak if you're unsure of the facts.</p> </li> <li> <p> You believe in Moniepoint’s mission and want to bring our audience along on the journey to financial happiness.</p> </li> </ul> <h3>What success looks like</h3> <ul> <li> <p>Product teams report a clearer understanding of user pain points, measured by feature adoption and user satisfaction.</p> </li> <li> <p>Research insights are consistently used to inform the product roadmap and business strategy.</p> </li> <li> <p>We establish a thriving research repository that is easily accessible to all product stakeholders.</p> </li> <li> <p>User recruitment becomes a seamless, automated process that allows for faster research cycles.</p> </li> <li> <p>You become the "go-to" person for understanding the Nigerian consumer’s financial journey.</p> </li> </ul> <p>Please submit a resume highlighting your research experience and outlining research methodologies, processes, and the impact of your work on user experience and business outcomes.
• Optionally, you may also include a PDF portfolio with case studies that further illustrate your research approach and results.
• While a portfolio is not required, it can provide additional insight into your end-to-end research thinking and influence on product direction.</p> <h3><strong>Our hiring process</strong></h3> <ul> <li><strong>Resume review:</strong> We look for strong experience that showcases your research process, methodologies, and impact.</li> <li><strong>Technical interview with a senior researcher:</strong> Deep dive into your experience, approach, and alignment with our mission.</li> <li><strong>Case study presentation:</strong> Present a research project to a panel, demonstrating your problem-solving, research craft, and strategic thinking.</li> <li><strong>Executive interview:</strong> Discussion with senior leadership about your growth potential, influence, and ability to drive user and business success.</li> </ul>