Nigeria Client Database Management Coordinator

About this job

<h3>About One Acre Fund</h3> <p>Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive.

Key details

• Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services.
• On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience.
• This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our <a href="https://oneacrefund.org/careers/why-work-here" target="_blank">Why Work Here</a> blog post.</p> <p>We started working in Nigeria in 2018, serving just 150 farmers.
• That figure grew year on year, and we now serve more than 300,000 farmers across three regions in Niger State: Minna, Mokwa, and Iseyin.<br><br>Between our tree program and a diverse staple crop program, xx staff are supporting farmers in Nigeria to grow their way to prosperity.</p> <h3>About the Role</h3> <p>Seeking a data management pro with 1-2 years experience in databases, data warehousing and SQL to oversee client data ensure date integrity with out core operations team and enhance efficiency for Business Operations</p> <h3>Responsibilities</h3> <p>Data Management:</p> <ul> <li>Oversee full client data lifecycles from enrollment to repayment.</li> <li>Maintain precise and updated client databases.</li> <li>Fulfill data analysis requests from partner departments to inform strategic decision-making and external needs.</li> </ul> <p>Team & Communication Management:</p> <ul> <li>Directly manage 3–4 CDM Data Officers and supervise temporary data entry casuals during peak operational periods.</li> <li>Represent the CDM sub-department in meetings when assigned or when the manager is unavailable.</li> <li>Facilitate training for Field Officers on One Acre Fund (OAF) productivity tools and applications.</li> </ul> <p>Operational Management:</p> <ul> <li>Evaluate and implement process/system improvements for managing client repayments and resolving repayment issues.</li> <li>Conduct periodic reconciliations between bank records and client databases.</li> <li>Provide support during operational audits.</li> </ul> <p>Customer Service & SLA Management:</p> <ul> <li>Set achievable performance targets and drive process improvements.</li> <li>Maintain a 100% Service Level Agreement (SLA) standard throughout the year</li> </ul> <h3>Career Growth and Development</h3> <p><span style="font-weight: 400;">We have a strong culture of constant learning and we invest in developing our people.
• You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
• We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.
• You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.</span></p> <h3>Qualifications</h3> <p><span style="font-weight: 400;">Across all roles, these are the </span><a href="https://oneacrefund.org/work-with-us/application-process/qualifications/"><span style="font-weight: 400;">general qualifications we look for</span></a><span style="font-weight: 400;">.</span><span style="font-weight: 400;"> For this role specifically, you will have:</span></p> <ul> <li>Advanced Data Analysis: Expert skills in Excel and Google Sheets to analyze data and make informed decisions.</li> <li>Work Planning & Organization: Strong ability to multitask, delegate, prioritize, and manage multiple projects with high accuracy.</li> <li>Leadership & People Management: Experience managing teams, resolving conflicts, and coaching/engaging field staff.</li> <li>Technical & Domain Knowledge: Proficient in Google Workspace (Docs, Sheets, Slides), with a strong understanding of organizational policies and an accounting or bookkeeping background.</li> <li>Growth Mindset: High willingness to learn and adapt.</li> </ul> <h3>Preferred Start Date</h3> <p><span style="font-weight: 400;">As soon as possible</span></p> <h3>Job Location</h3> <p><span style="font-weight: 400;">Minna, Nigeria</span></p> <h3>Benefits</h3> <p><span style="font-weight: 400;">Health insurance, paid time off </span></p> <h3>Eligibility</h3> <p><span style="font-weight: 400;">This role is only open to citizens or permanent residents of Nigeria.</span></p> <h3>Application Deadline</h3> <p>20 November 2026.
• Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.</p> <p><em>One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process.
• Official One Acre Fund emails will always arrive from an @<a href="http://oneacrefund.org/">oneacrefund.org</a> address.
• Please report any suspicious communication here (<a href="mailto:globalhotline@oneacrefund.org">globalhotline@oneacrefund.org</a>), <strong>but do not send applications or application materials to this email address.</strong></em></p> <p><em>Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose.
• One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.</em></p> <p><em>We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression.
• We are proud to be an equal opportunity workplace.</em></p>