Head of Debt Collections

About this job

<h3><strong>About Moniepoint</strong></h3> <p>Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

Key details

• As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions and process over $250 billion in digital payment transaction value annually.</p> <p><strong>JOB PURPOSE</strong></p> <p>The Head, Debt Collection is a strategic leadership position tasked with the architecture and execution of Moniepoint’s debt collection framework.
• The primary focus of this role is the minimization of Loss Given Default (LGD) within both the business and consumer lending divisions.</p> <p><strong> </strong></p> <p>The incumbent will oversee, develop, and implement comprehensive and versatile debt collection strategies designed to manage a diverse portfolio of credit products, ranging from digital-first retail lending to large-ticket corporate financing.</p> <p><strong> </strong></p> <p>Responsibilities include designing the organizational structure of the debt collection unit and recruiting high-caliber talent.
• Additionally, specialized expertise in debt litigation and asset recovery will be required to navigate complex cases of delinquency.</p> <p><strong> </strong></p> <p>A data-driven methodology must be utilized to systematically evaluate the efficacy of recovery tactics and the performance of personnel.</p> <p><strong> </strong></p> <p><strong>Job Responsibilities</strong> </p> <ul> <li>Design and implement a segmented debt collection framework — differentiated by product type, ticket size, and delinquency stage — spanning early-stage soft collections through hardcore legal recovery, restructuring, and write-off pathways.</li> <li>Define the org structure, recruit high-caliber talent, and stand up the operational and systems infrastructure (collections management systems, tracking dashboards, agent/dialer tooling) needed to run recovery at scale.</li> <li>Direct legal recovery strategy for the department — whether executed directly or through instruction of external counsel — ensuring all actions comply with applicable financial regulations and debt collection laws.</li> <li>Manage high-level engagements with external stakeholders, including law enforcement agencies, regulatory bodies, and external counsel, to expedite resolution of non-performing loans (NPLs).</li> <li>Design incentive structures and performance frameworks (KPIs, commission or fee structures) for the collections and recovery network to drive both recovery rate and cost-to-collect efficiency.</li> <li>Continuously train and upskill the collections and recovery network in alignment with collections  strategy and industry best practice.</li> <li>Own collections and recovery performance reporting to senior management, including recovery rate, cost of recovery, and portfolio-level LGD trends, and feed recommendations into credit committee decisions on write-offs and restructuring.</li> <li>Collaborate with credit, legal, risk, and finance to align collections and recovery efforts with underwriting standards and portfolio strategy.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor's degree in a relevant field.</li> <li>Minimum 7 years of experience in credit/debt recovery, including senior leadership of a recovery function handling high-value non-performing loans.</li> <li>Demonstrated experience across both high-ticket/corporate recovery (litigation-led, relationship-driven) and high-volume digital/retail collections (analytics-led, behavioral, tech-enabled) </li> <li>Strong working knowledge of debt recovery laws, banking regulations, and court procedures in Nigeria.</li> <li>Familiarity with digital collections infrastructure and tactics — dialer/CRM systems, SMS/USSD/app-based nudges, propensity-to-pay scoring, and behavioral segmentation for low-ticket, high-volume portfolios.</li> <li>Demonstrated experience designing, building, or scaling a recovery/collections function — including org design, systems and process build-out, and team hiring.</li> <li>Proven experience overseeing recovery operations with national coverage, including a strong network of legal counsel and law enforcement contacts spanning all six geo-political zones in Nigeria — as opposed to experience confined to a single state or region.</li> <li>Excellent negotiation, problem-solving, and decision-making skills.</li> <li>Strong analytical skills with the ability to interpret financial and portfolio data to guide recovery strategy.</li> </ul> <p><strong>Relevant Skills</strong></p> <ul> <li>Loan Recovery & Collections Strategy (high-ticket and digital/retail)</li> <li>Credit Risk Management</li> <li>Data Analytics, Propensity Scoring & Portfolio Reporting</li> <li>Digital Collections Tools & Automation</li> <li>Negotiation & Conflict Resolution</li> <li>People & Performance Management</li> <li>Organisational Design & Team Build-out</li> </ul> <p><strong>What we can offer you</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Culture -We put our people first and prioritize the well-being of every team member.
• We’ve built a company where all opinions carry weight and where all voices are heard.
• We value and respect each other and always look out for one another.
• Above all, we are human.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.</span></li> </ul> <p><strong>What to expect in the hiring process</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A preliminary phone call with the recruiter</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">An interview with one of our credit business leads</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A behavioral and technical interview with a member of the Executive team. </span></li> </ul> <p><span style="font-weight: 400;">Moniepoint is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.</span></p> <p> </p>