Business Relationship Manager (Bauchi)

About this job

<h1><strong>Business Relationship Manager </strong></h1> <p><strong>Department / Function:</strong> Commercial & Field Operations</p> <p><strong>Reports To:</strong> State Coordinator</p> <p><strong>Location:</strong> Field-based, Nigeria</p> <p><strong>Employment Type:</strong> Full-time</p> <p><strong>Compensation:</strong> Competitive base salary + performance-based commission</p> <h3><strong>About Moniepoint</strong></h3> <p>Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

Key details

• As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions and process over $250 billion in digital payment transaction value annually.</p> <h3><strong>Job purpose</strong></h3> <p>Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.</p> <h3><strong>Key responsibilities</strong></h3> <p>→ Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.</p> <p>→ Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.</p> <p>→ Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.</p> <p>→ Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.</p> <p>→ Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.</p> <p>→ Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.</p> <p>→ Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.</p> <p>→ Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.</p> <p>→ Maintain accurate pipeline records and submit timely field performance reports using CRM tools.</p> <h3><strong>Qualifications</strong></h3> <p>→ Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.</p> <p>→ 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.</p> <p>→ Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.</p> <p>→ Deep understanding of the local financial services landscape and regional trading dynamics.</p> <p>→ Strong communication and customer relationship skills.</p> <p> </p> <h3><strong>Preferred qualifications</strong></h3> <p>→ Practical experience with POS terminal deployment, payment acquiring, or business loan products.</p> <p>→ Proficiency in CRM software for field tracking, pipeline management, and activity reporting.</p> <p> </p> <h3><strong>About you</strong></h3> <p>→ <strong>You build trust easily:</strong> You connect genuinely with everyday business owners and build lasting community relationships.</p> <p>→ <strong>You are driven by impact:</strong> You take ownership of your goals and take pride in helping local businesses succeed.</p> <p>→ <strong>You keep things clear and simple:</strong> You explain complex financial features in straightforward, approachable language.</p> <p>→ <strong>You operate with integrity:</strong> You pursue targets with energy while upholding high standards of compliance and quality.</p> <p>→ <strong>You are structured and adaptable:</strong> You organize your daily field schedule efficiently and adapt quickly to market feedback.</p> <p><br><br><br></p> <h3><strong>What success looks like</strong></h3> <p>→ <strong>Target achievement:</strong> Consistently meeting monthly and quarterly targets for merchant acquisition, terminal deployment, loan disbursements, and transaction volume.</p> <p>→ <strong>Account health & retention:</strong> Maintaining high activity levels, retention rates, and active usage across onboarded merchant accounts.</p> <p>→ <strong>Quality & compliance:</strong> Achieving high conversion rates through accurate lead qualification and zero compliance exceptions during KYC verification.</p> <p>→ <strong>Merchant satisfaction:</strong> Establishing long-term relationships that generate organic customer referrals and sustained account growth.</p>